Improving the image of the organization

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Unlike conventional IVR, such a service can perform caller authorization, provide personal information or collect data according to events configured in the CRM program, send SMS or emails after the call is completed - and even make outgoing calls! How can IVR be useful for business? Modern office telephony increasingly includes intelligent voice assistants. The main advantages of this technology include: Reducing personnel costs The most popular reason for using autoinformers. The productivity of a robotic system is much higher than that of a human, while a robot answering calls will cost less than an employee on the phone. Of course, it will not be possible to completely replace people, but it is quite possible to achieve significant savings on processing typical requests. Increased sales The robot efficiently and quickly processes customer bases, informing them by phone about new products, promotions and discounts. It can also help keep the customer on the line if all operators are busy, or organize a callback so as not to miss a sales opportunity.


A well-designed intelligent system is free twitter database of bad moods, forgets nothing and speaks exclusively on the matter. Clients will be able to solve their problems faster and will perceive the organization using IVR as modern, reliable and ready to help. According to marketing research, the average annual growth rate of the intelligent customer support solutions market over the past 10 years has been 100-120%. This may mean that IVR systems will soon become even more accessible, meaning that even more companies will be able to appreciate the benefits they bring.There is an opinion that a call center is complicated, expensive and generally not for small businesses. On the other hand, someone has to be responsible for communication with clients while everyone in a small team is busy with their own work. Typically, small companies connect a PBX and hire an administrator so as not to lose customers due to the need to juggle between phone calls and performing immediate duties.